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Terms & Conditions

These terms & conditions govern your use of www.shoeshop.ie.  You will be asked to tick a box before proceeding with your order.   We advise that you  read these terms and ensure that you are happy with them before finalising your order.  We reserve the right to revise these terms and conditions without any prior notice.  www.shoeshop.ie is a branch of Cordners Shoes Ltd.

1.    Your personal information & Security
2.    Pricing & Promotions
3.    Ordering goods & availability
4.    Delivery
5.    Gift Vouchers
6.    Cancelling your order
7.    Returns Policy
8.    Ownership & Risk
9.    Returns Policy

1.    Your personal information & Security
We at Cordners Shoes  Ltd. respect the rights of all our customers and we adhere to the current data protection  here within Ireland. We will not gather or hold personal information about you unless you have given your express permission for us to do so. There are two types of data the shoeshop.ie will collect
•    Personal Data
•    Non-Personal Data.
Personal Data: This is the data which may be used to identify you; this data can include your name, telephone number, home address, email address, credit card information. Personal Data is given by you the customer on a voluntary basis. This information may be used to provide you with the goods you have purchased, and  to contact you in relation to order you have placed. This information will not be shared with any third parties only in the event the there is a violations of our terms and conditions.
Non personal Data: Shoeshop.ie like most other websites collects analytical and statistical information. This type of data cannot be used to identify you but is used by us for research purposes.

We at shoeshop.ie use “cookies” on our website. Cookies are used by many websites, they are complied of letters and number which are downloaded to your computer when you visit a website. The purpose of the cookies technology is the remember your movements on the website, the preferences you may have had, the items you placed in your shopping basket and to enable us at shoeshop.ie to indentify number of people visiting our website.Security:  Cordners Shoes has partnered with Realex and Paypal to provide the highest level of security for payments processed through the site.  We do not keep personal information in relation to credit/debit card details


 

2.    Pricing & Promotions
We have used reasonable care and skill in compiling the content of our website.  Although every effort is made to ensure complete accuracy, typographical errors may occur.  We reserve the right to cancel an order if 1 or more goods are listed at an incorrect price due to typographical errors by us or by one of our suppliers.
We will endeavour to rectify any errors as swiftly as possible. Pricing or details on the website is subject to change without notice.  All prices are quoted in Euros. All prices are inclusive of VAT applicable to the Republic of Ireland but do not include delivery charges. Some children's shoes are exempt of VAT.
Please note that some of the products on our website have two retail prices depending on size. The price which relates to the size in these specific product will be clearly shown when you select the size you require.

Certain promotions and discount coupons may be offered for www.shoeshop.ie only . In each case this will be clearly stated on the relevant material.

3. Ordering Goods & Availability

All the products displayed on shoeshop.ie are an invitation & not an offer to sell.  An offer is made when you, the customer place an order on our website. 

When an order is placed on the website you will receive a confirmation email, stating that we have received your order & it is being processed. 

You will receive a second email when your order has been dispatched with a tracking number if applicable.

All products are subject to availability. We reserve the right to cancel your order & refund any payment paid in the case of stock being unavailable in our store or from our suppliers.   In some instances we may be able to obtain stock from suppliers but it may result in delivery time being delayed.  In this instance we will contact you by email to advise you of the delay and the lead time for the product. 

4. Delivery

All deliveries will be by an Post postal services.  An Post use track and trace postal methods. Once your shoes have been dispatched you will receive an e-mail to confirm your order has been dispatched along with a tracking number which allows you to check the status of your order on www.anpost.ie

We deliver to the Republic of Ireland, Northern Ireland and the U.K. 

Order by 3pm for FREE NEXT DAY DELIVERY  in the Republic of Ireland and FREE TWO WORKING DAYS DELIVERY for Northern Ireland on purchases over €49. This service is available on orders placed between Monday and Thursday only.  We charge €5.00 on deliveries less than €49.00 in the Republic of Ireland & €6.80 in Northern Ireland. We offer FREE THREE WORKING DAY DELIVERY on purchases over €79.00 to the U.K..  We charge €7.90 for deliveries less than €79.00 to the U.K.

We offer FREE DELIVERY on all Gift Vouchers.   Vouchers can be personalised with a message at time of order.

See Shipping Information for further information on deliveries.

5. Gift Vouchers

Gift Vouchers cannot be returned once they are purchased and cannot be exchanged for a refund or cash. Gift Vouchers purchased on our website or in store cannot be used as a form of payment on the website but may be used in any of the four stores listed below:

  • Cordners Shoes Ltd., 8/9 Grattan Street, Sligo,
  • Cordners Shoes Ltd., 16/17 Trimgate Street, Navan,
  • Strollers Shoes Ltd., Tobergal Lane, Sligo,
  • L-Bees, Unit 9, Johnston Court, Sligo.

Gift Vouchers are treated as a form of cash and we at shoeshop.ie do not accept responsibility for Lost or Stolen Gift Vouchers.  For security reasons we reserve the right to ask for I.D. when you present your voucher instore

6.   Cancelling your order

This policy refers to online purchases only and is in line with current legislation. You may cancel your order within a 14 days cooling off period. This period begins on the day that you receive the goods.   Please email us on sales@shoeshop.ie if you wish to cancel your order. 

Returns Policy

We are happy to offer a refund if goods are returned within 14 days of purchase. This policy relates to products purchased online only.

  • By Post  Please refer to the Returns & Exchangs policy on our website

  • Return your online purchases in store  You can  return your purchase for free to any of our stores in Sligo & Navan.  Please ensure you bring your receipt and packing note with you as well as some idenification. All refunds will be processed by the original form of payment

Terms & Conditions of online returns

  • Goods returned must be in its original condition and packaging (e.g. box), with returns form enclosed. The product must be unused; handbags must have their original tag attached.
  • All returns will be inspected. We will send you a confirmation email stating that your return is being processed. The product price will be refunded by the original form of payment. We reserve the right to refuse a return if the product is returned in a condition that we deem unacceptable for re-sale i.e. if the product is clearly marked. We are not responsible for defects arising from misuse of the products. Any products of this nature will be returned back to you. 
  • We are happy to exchange sizes, provided the footwear is unworn. You will need to return your first purchase to us, we will inspect them & then send the exchange out to you. Please note any exchanges under the value of €49.00 in Ireland & Northern Ireland & under €79.00 in the U.K. will be charged postage on exchanges.
  • If your product is defective in any way or you receive the incorrect product, Please notify us by email straight away at customerservice@shoeshop.ie wihtin 24 hours of receiving the product. We will replace or refund you for the product  Please note that we do not refund postage costs except in the case of a faulty product or an incorrect delivery & only those returned to us using An Post's returnmyshopping.ie service.
  • You should expect to see your refund in your bank within 5 working days of receiving your confirmation email, however banks may differ. Please email us a sales@shoeshop.ie if you do not receive your refund after 14 working days of receiving our email. Any refunds will be completed by original form of payment.

This returns policy does not affect your statutory rights relating to faulty or misdescribed goods.  You have the right to cancel your order under the consumer contract legislation June 2014.  Please refer to citizens advise for further information.

 

9. Queries & Complaints

If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can contact us at

                        Tel.  No. :                   00353-719144872

                        Email :                        sales@shoeshop.ie 

                         Write to us at:            Cordners Shoes Ltd.,  8-9 Grattan Street, Sligo, Ireland

We shall respond to any communication received by us as quickly as we can.