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Delivery & Collection

COVID-19 DELIVERY UPDATE

****Please note**** 

An Post is currently experiencing delays of up to 7 working days in certain regions of the Republic of Ireland, this will continue until Christmas.  We are working hard to maintain the same level of excellent customer service as always & dispatch your order for quick delivery but please understand that delivery delays are completly out of our control.  We would like to Thank all our Customers in advance for their patience and continued support during these difficult times. We'll do our best to keep in touch with you & let you know as soon as it is shipped.  Please bear in mind that sometimes items can come from seperate places so you might receive  multiple packages for one order. There is no extra cost to you and you will receive all the items that you ordered.  All customers can monitor the progress of their order on the An Post tracking website.

Delivery Information

Delivery Fees & Timescales

DestinationTimeFee
Republic of Ireland (over €49)We operate a next day delivery service with An Post.FREE
Republic of Ireland (under €49)We operate a next day delivery service with An Post.€4.95
Northern Ireland (over €49) 3 to 5 working daysFREE
Northern Ireland (under €49) 3 to 5 working days€6.80
Rest of UK (over €79)5-7 working days.FREE
Rest of UK (under €79)5-7 working days.€7.90

* Please note: We may be able to offer a next delivery service applies to orders placed for ROI customers between Monday and Thursday before 3pm. An Post does not Guarantee this.

Delivery Terms 

What happens after I order?

All Postage details relate to items for sale on www.shoeshop.ie only. All deliveries will be sent by an Post postal services. An Post use track and trace postal methods. Once your shoes have been dispatched you will receive an email to confirm your order has been dispatched. Tracking Numbers are valid after 6pm daily.

What about gift cards?

We offer free delivery on all gift cards. Cards can be personalised with a message at time of order. Gift cards can be used on our online shop and in all of our stores. Please contact us at info@shoeshop.ie  if you have a gift voucher that you wish to use to purchase items online.

A note about delays

Due to the Corona virus restrictions, orders may be delayed. Thanks for your patience at this time.

We cannot accept responsiblilty for delays which are out of our control, for example strikes, bad weather or periods of large volume orders such as sale time or Christmas.

We endeavour to keep our customers updated on any delays and inform you of expected delivery times.

Click & Collect

Our Click & Collect Service is available at the following stores.  Please wait until you receive a notification that your order is ready before arriving for collection.

  • Cordners Shoes Sligo  (9.00am - 3.30pm during Level 5 restrictions)
  • Cordners Shoes Navan (9.00am - 2pm during Level 5 restrictions)
  • Cordners Shoes Mullingar (We will contact you re collection time during Level 5 restrictions)
  • Strollers Shoes Sligo (9.00am - 3.30pm during Level 5 restrictions)

Please check our store location information page for details on individual shop opening hours and location information.

How to use Click & Collect

  1. Place your order online
  2. Choose the option I'll collect my order instead of Please deliver to me.
  3. Please select the shop you wish to collect your order from.
  4. You will receive a confirmation email to confirm that your order has been placed successfully.

What happens next?

You will receive an email to inform you that your Click & Collect is ready for collection. Please do not go to store until you receive your email. When collecting your items, you will need to bring the following:

  • a copy of your order confimation email either printed or displayed on a smartphone or tablet device
  • Photographic identification, we will accept a drivers licence or passport

A nominated party may collect your order on your behalf. The person must have your order confirmation and their own photographic I.D. with them.

Please inform a member of staff at your selected shop that you have an order to collect.

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