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Returns Policy

We want you to be happy with your purchase. If you are not, we are happy to offer a refund on goods returned within 14 days of purchase.

How do I return an item?

Return by Post

We recommend that you obtain a proof of postage and use a tracking service for all returns. All returns are your responsibility until they reach us, so we would appreciate it if you could ensure that they are securely placed in the packing bag.

Return using ReturnMyShopping.ie*

  1. Click on this link ReturnMyShopping.ie. You will need a printer to use this service.
  2. Scroll down to Shoeshop.ie on the first drop down list and select.
  3. Select your reason for returning the item on the second drop down list. Select continue.
  4. Select I will drop off at a Post Office or Please collect from my address if you live in Dublin.
  5. Type in your order reference number into the next box. This will begin with CS. Fill in your details. Press Continue.
  6. Tick the box if you accept the An Post's terms & conditions.
  7. Complete and Pay.

*Please note: this service is only available in the Republic of Ireland.

Return using ReturnPal.ie

The App is free to download on the App Store® or on Google Play.

1. Launch the app and follow the registration process

  • Click on Register
  • Provide personal information (Name / Address / Mobile Number / Email Address)
  • Create a Username and Password
  • Complete registration

2. Once registered, simply select the Retailer you wish to return the item to from the drop down Retailer list, or manually input their details and choose either:

  • Address Collection – A Postal Operative will collect the package from the postal address you provide
  • Post Office – You bring the item to the Post Office

3. Provide payment by using your Credit or Debit card, or through your PayPal account.

Additional Returns Information

Return In Store

You can also return your purchase for free to any of our stores in Sligo, Navan or Mullingar.

Please ensure you bring your receipt and packing note with you as well as some idenification.

Northern Ireland Customers

Please call us on +353(0)71 914 4872 or email us at sales@shoeshop.ie and we will organise to have your parcel collected by Fastway the next day.

There will be a charge of €5.50 for this service which must be paid before we can organise the collection.

Terms & Conditions for Online Returns

Goods returned must be in its original condition and packaging (e.g. box), with returns form enclosed. The product must be unused; handbags must have their original tag attached.
All returns will be inspected. We will send you a confirmation email stating that your return is being processed. The product price will be refunded by the original form of payment. We reserve the right to refuse a return if the product is returned in a condition that we deem unacceptable for re-sale i.e. if the product is clearly marked. We are not responsible for defects arising from misuse of the products. Any products of this nature will be returned back to you.

We are happy to exchange sizes, provided the footwear is unworn. You will need to return your first purchase to us, we will inspect them & then send the exchange out to you. Please note any exchanges under the value of €49.00 in Ireland & Northern Ireland & under €79.00 in the U.K. will be charged postage on exchanges.

If your product is defective in any way or you receive the incorrect product, Please notify us by email straight away at customerservice@shoeshop.ie wihtin 24 hours of receiving the product. We will replace or refund you for the product. Please note that we do not refund postage costs except in the case of a faulty product or an incorrect delivery & only those returned to us using An Post's returnmyshopping.ie service.

You should expect to see your refund in your bank within 5 working days of receiving your confirmation email, however banks may differ. Please email us a sales@shoeshop.ie if you do not receive your refund after 14 working days of receiving our email. Any refunds will be completed by original form of payment. Please note on orders under €49 the cost of shipping will not be refunded.

This returns policy does not affect your statutory rights relating to faulty or misdescribed goods. You have the right to cancel your order under the consumer contract legislation June 2014. Please refer to citizens advice for further information.

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