Returns Policy

We want you to be happy with your purchase. If you are not, we are happy to offer a full refund on goods returned within 14 days of receiving your order. 

Return by Post

We recommend that you obtain a proof of postage and use a tracking service for all returns. All returns are your responsibility until they reach us, so we would appreciate it if you could ensure that they are securely placed in a bag. Please use one of the following options to return your item.  Please note, you will be charged by weight if you go directly into the Post Office. We are not in a position to offer compensation for extra postage cost incurred  to those who do not follow the below returns procedures. Please contact us on info@shoeshop.ie if you need some help.

Click&Post*

If you wish to return your order, we recommend doing so by purchasing a label on An Post's click&post service.  With this option you can chose to have your item collected or drop it to you nearest post office. This service costs €4.95 if you drop off at a post office or €6.00 if you chose to have it collected by the postman.  This service is payable by card directly with An Post. 

Here is a step-by-step guide for you:

1. Click on this link Click&Post to be redirected to Click & Post.
2. Click on book a return, Select shoeshop.ie (Cordners) as the retailer followed by the reason for your return and your order number.
3. You can choose if you wish to drop your parcel off at your local An Post office or if you would like them to collect it from you. Whichever suits you best!
4. Please enter your details and click the box if you agree to An Post’s terms and conditions.
5. Click “Confirm Drop Off/Collection” to be directed to a secure page where you can enter your payment details.

Once you have filled out the necessary information online, you will be provided with a unique code.  You can then take this to your nearest post office to get the label printed and post your return.

If you have booked a return for collection, you don’t have to print the label as An Post’s driver will supply it. 

Return using ReturnMyShopping.ie*

1. Click on this link ReturnMyShopping.ie. You will need a printer to use this service.
2. Scroll down to Shoeshop.ie on the first drop down list and select.
3. Select your reason for returning the item on the second drop down list. Select continue.
4. Select I will drop off at a Post Office or Please collect from my address if you live in Dublin.
5. Type in your order reference number into the next box. This will begin with CS. Fill in your details. Press Continue.
6. Tick the box if you accept the An Post's terms & conditions.
7. Complete and Pay.

*Please note: these services are only available in the Republic of Ireland.

Return In Store

Retuns can be made free of charge in any of our stores,  Cordners Sligo, Navan and Mullingar and Strollers Sligo. Simply drop your package back to us with the original box and receipt and we will process a refund or exchange for you.

Northern Ireland Customers

Please call us on +353(0)71 914 4872 or email us at sales@shoeshop.ie and we will organise to have your parcel collected by Fastway the next day.

There will be a charge of €5.50 for this service which must be paid before we can organise the collection.

Goods returned must be in its original condition and packaging (e.g. box), with returns form enclosed. The product must be unused; handbags must have their original tag attached.
All returns will be inspected. We will send you a confirmation email stating that your return is being processed. The product price will be refunded by the original form of payment. We reserve the right to refuse a return if the product is returned in a condition that we deem unacceptable for re-sale i.e. if the product is clearly marked. We are not responsible for defects arising from misuse of the products. Any products of this nature will be returned back to you at your own cost.

If you wish to exchange sizes, please place a new order on the website and return your original purchase to us, for a refund. 

If your product is defective in any way or you receive the incorrect product, Please notify us by email straight away at customerservice@shoeshop.ie wihtin 24 hours of receiving the product. We will replace or refund you for the product. Every effort is made to accurately display the correct shade of our footwear, but please note there may be variances to colours due to lighting. Also suppliers colour descriptions may vary from actual colours of footwear.

Please note that we do not refund postage costs except in the case of a faulty product or an incorrect delivery & we only refund  the cost of postage returned to us using An Post's returnmyshopping.ie or Click&Post Service.

You should expect to see your refund in your bank within 5 working days of receiving your confirmation email, however banks may differ. Please email us a sales@shoeshop.ie if you do not receive your refund after 14 working days of receiving our email. Any refunds will be completed by original form of payment. Please note we do not refund the cost of shipping.

This returns policy does not affect your statutory rights relating to faulty or misdescribed goods. You have the right to cancel your order under the consumer contract legislation June 2014. Please refer to citizens advice for further information.